Cancelling, returns and refunds

Cancelling an order

• You can cancel your whole order from its page until a vendor starts preparing it. After that, the cancel button disappears, because handmade work has begun.
• Anything you paid is refunded in full.

When a vendor can't supply a piece

If a piece in your order can't be made or supplied, we'll ask you to choose:

• Ship the rest now, with a refund for the missing piece and any shipping you save
• Wait for the piece, with a new estimate
• Cancel the whole order with a full refund

If you don't choose by the date we give you, we ship the rest and refund the missing piece.

Returns, by kind of product

• Food and care products (olive oil, za'atar, honey, soap, perfume, skin and hair care): no returns once opened, for hygiene and safety.
• Crafts, home pieces and clothing: you can return them within 14 days of delivery if they're unused and in their original condition and packaging.
• Vintage pieces: sold as described, with clear photos of their condition, so they can't be returned for wear that's shown.

Damaged in shipping

If something arrives damaged, send us a photo within 7 days of delivery and we'll send a replacement or refund it. You don't need to send it back.

How refunds work

• Refunds go back to the card you paid with, in US dollars. Your bank may take a few days to show them.
• Card refunds usually show within a few days, depending on your bank.
• Your order page shows when a refund is on its way.

To start a return, contact us with your order number.